Refund and Cancellation Policy

Policy Effective as of 2/1/2024

Refunds:

We understand that mistakes can happen, which is why we offer refunds only in the event of a pricing error. If you believe there has been a pricing mistake in your subscription payment, please contact our customer support team within 7 days of the transaction date. We will investigate the issue promptly and, if a pricing error is confirmed, we will issue a refund for the difference.

Cancellation:

Customers have the flexibility to cancel their subscription at any time. However, to ensure a seamless cancellation process, we require that cancellations be made at least 2 days before the end of the billing cycle. Failure to cancel a subscription before this deadline will result in the subscription remaining active for the following billing cycle, and no refunds will be issued for payments made during that period.

Procedure for Cancellation:

To cancel your subscription, please follow these steps:

1. Log in to your account on our website.
2. Navigate to the "Subscription" section of your account settings.
3. Locate the option to cancel your subscription and follow the on-screen instructions.
4. Ensure that the cancellation is completed at least 2 days before the end of the current billing cycle to avoid being charged for the next cycle.

Contact Us:

If you have any questions or concerns about our refund and cancellation policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure your experience with us is satisfactory.

Thank you for choosing Safety First Certs. We appreciate your business.